Things happen and we shop online also--we understand. OSBeauty.com believes in making your experience quick and simple! If you are not satisfied with your purchase, we will be happy to accept a return for a refund or exchange on products in new/unused condition within 15 days of delivery. Items returned must be in original new condition and in its original packaging including all accessories and inserts (please do not disassemble, modify the product in any way).
Items that cannot be returned, but listed as part in accordance with OHSA Law include:
All sale and/or discounted items, fashion accessories, and items marked "non-returnable" on the product pages are also considered FINAL SALE (no exchanges or store credits will be accepted).
OSBeauty.com purchases can be easily returned for free (no return shipping or handling fees) to any of our store locations. We regret that we are unable to refund your original shipping charges, if applicable, unless the return was a result of our error. A refund will be provided if the item is returned within 15 days of purchase.
Damages & Incorrect Ships:
If there is an error or damage in shipping please email us immediatley at return@OSBeauty.com. Please have your order number, name, and date of delivery handy.
Regarding Returns by Mail:
Please allow time for the shipping carrier for your return to be processed if sent by mail (in most cases up to three weeks). Once your return has been processed, you will receive an email confirmation. Depending on your financial institution, the time it takes for your account to reflect the return payment transaction varies. If you paid with a credit or debit card, you will receive a refund to your credit or debit card for the purchase price of the item. Items shipped to One Stop Beauty and Hair outside of the returns window may not be returned to you.
OSBeauty.com is unable to offer exchanges by mail, however exchanges or store credits may be made at any of our store locations.
Please fill out and follow the instructions on the return form. To request a return form please email us at return@OSBeauty.com. In order to receive a return, this form must be completed. We will send you a confirmation e-mail of your return credit once the item(s) is/are received and have processed the return.
Return Items To:
8945 Atlanta Ave., Huntington Beach, CA 94646